What to do when someones dies?


What to do first

It can often depend on where the person died and the manner of death. If the death occurs at a care facility or in a hospital for example, contact Broadway Funeral Home to begin making arrangements.

If death occurs at home, the first thing you need to do is call a doctor, if you are unable to make contact with a doctor, contact us and a funeral director can begin guiding you through the process.

When the Coroner is involved

The Coroner is a legal officer appointed under the Coroners Act who has the duty to establish the cause of death in certain circumstances.

The involvement of the Coroner is a totally separate procedure from the funeral, so it is worth noting:

  • It is still the family’s responsibility to organise a funeral
  • It is the family’s right to choose their own funeral director – there is no obligation to use the funeral director contracted by Police and used to transfer the deceased from the place of death to a public mortuary
The Coroner may become involved when:
  • A doctor is unavailable or unable to establish the cause of death
  • There is a sudden unexpected death
  • Death occurs from other than natural causes
  • There is an accidental death
  • There has been no recent consultation with a medical practitioner

In these cases it is important that the deceased is not moved or disturbed in any way without the permission of the Coroner.

Broadway’s role is to relieve you from as much of the pressure of organising a funeral as possible and to ensure your funeral choices are arranged sensitively and professionally.

Pre Planning Funerals


We can personalise the type of funeral that you wish to have. A funeral service is not just for the deceased but is also for family and friends to honour and celebrate a life, to say goodbye, or to reflect on their own lives, without their loved one.

  • Spend time with the deceased
    This can be at a family residence, marae, or at one of our funeral homes. 

  • Funeral venue
    Funerals can be held at one of our Chapels, at a family residence, Club, Church or another venue that holds a special significance.

  • Private Family Service
    Where family gather and remember their loved one in a private setting.

  • Immediate cremation followed by private/public
    Memorial Service
    An immediate cremation is chosen then family choose to remember their loved one in a public or private setting.

  • Refreshments
    We can arrange catering for after service refreshments or you may wish to arrange your own. 

  • Family participation
    Involve family, close friends and grandchildren as casket bearers, ushers and other key participants. 

  • Organisations, Clubs and Associations
    Consider involving any organisations which the deceased belonged to e.g. RSA, Lodge, Bowling Club.

  • Service sheet
    Have a service sheet printed with favourite photos, poems or hymns. 

  • Memorial register
    Invite people attending the service to sign a register to give the family a record of those attending. 

  • Flowers
    The casket arrangement can be made using favourite flowers and colours.  Have individual flowers available for family members to place on the casket at the conclusion of the service.

  • Caskets
    We can source caskets from several suppliers.  You may wish to visit our display room

  • Casket memorabilia
    A framed photo, flag, medals or other personal items may be placed on the casket to personalise funerals.

  • Digital photo presentation
    30-40 photos can be projected onto a large screen accompanied by a favourite song during a reflective moment of the service. 

  • Recording service
    The service can be audio recorded or filmed for family unable to attend. 

  • Livestream service
    The service may be live streamed via the internet anywhere in the world. 

  • A photoboard
    with a collection of photos of the deceased’s life and family can be displayed at the service. 

  • Eulogy and tributes
    Have a member of the family, or close friend pay a tribute. 

  • Music
    Any music items that were favourites of the deceased may be performed live by a singer, musician or through our sound system. 

  • Readings
    Have a favourite poem, reading or a passage from the Bible read at the service.

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Pre Paid Funerals


Pre-Paid Funerals

FDANZ Funeral Trust is a pre-paid funeral plan available through members of the Funeral Directors Association of New Zealand Incorporated (FDANZ) and is managed by Gallagher Bassett.

Gallagher Bassett is the largest multi-disciplinary third party claims Administrator in New Zealand.  They have more than 10 years experience in providing management and day to day administration services for insurers, brokers and government bodies – including the Funeral Directors Association of New Zealand (FDANZ) Funeral Trust.

Why use the FDANZ Funeral Trust?

The Funeral Directors Association of New Zealand (FDANZ) is an Association representing the majority of the funeral companies in New Zealand.  They are committed to ensuring that the families they serve are receiving high quality service.  Its members arrange and direct over 80% of all funerals in New Zealand. A pre-paid funeral organised through the FDANZ Funeral Trust is a secure way to pre-plan your funeral or that of another family member. The FDANZ Funeral Trust is not an insurance policy.  No health checks or personal questions are needed.

Benefits of Pre-Paying a Funeral
  • A pre-paid funeral through the FDANZ Funeral Trust will give you peace of mind knowing that your wishes regarding your funeral are documented and the financial burden has been addressed.
  • Security of funds – the money that you pay now for your pre-arranged funeral is held in Trust for the nominated participant in the FDANZ Funeral Trust.
  • Interest accumulated is tax-paid and does not affect any pension or superannuation you receive.
  • Up to $10,000 in a pre-paid funeral plan is excluded from asset testing (under current government policy) when assessing eligibility for a subsidy for long term residential care for the elderly.
  • Your family and loved ones are relieved of the responsibility of making difficult decisions in a very emotional time. 

Starting is easy, talk to your Broadway Funeral Director FDANZ Funeral Director – they will be able to guide you through the simple application process. 

Request a meeting with a funeral director regarding prepaying Today

Don’t need a Funeral?


Don’t Need A Funeral?

Before a decision is made on a ‘direct cremation’ service, it is important to understand the impact this decision could have on those left behind.

By requesting no farewell, the deceased excludes family and friends from sharing in acknowledgement of their death and honouring their life.  It is human to want to express your love and gratitude for the deceased’s role in your life – denying this can cause heartache and distress and prolong the grieving process.

Consider a farewell of some kind – even the smallest ritual – shared or private can be hugely comforting and promotes healthy grieving

When someone dies a gap opens.

Who are we without them and their role in our life?

Rituals help people:
  • Come to terms with the reality of death – to adjust
  • Find meaning
  • Find comfort
  • Process difficult thoughts and emotions
  • Affirms and strengthens bonds between people grieving the same loss
  •  Gives feeling that they have honoured and given thanks for the huge part the deceased played in their lives
  • Share memories and be able to say goodbye

Grief Support


Grief Support

The loss of a loved one is never easy.  Whether by an accident, sudden death or after a long illness, the hole left in our lives is never filled, the pain may subside, but may never completely leave us.

We offer a library of information which is made freely available.  Our library contains many books, leaflets and resources about how people cope with loss, understanding the emotions of grief and how to help children understand and accept what has happened.  Please call if you think this may be of help to you.  Everyone’s ability to cope with loss is different. 

We are able to refer you to organisations that offer counselling and support.

You do not need to feel or be alone, there are people who want to help you, all you need to do is call.

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